1. Introduction

Video Enhancer 4K ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website, applications, and services (collectively, the "Service").

2. Information We Collect

2.1 Personal Information

When you create an account or use our Service, we may collect personal information such as your name, email address, Google account identifier, and billing information when you subscribe to a paid plan.

2.2 Usage Data

We automatically collect information about how you interact with our Service, including your IP address, browser type, operating system, pages visited, features used, enhancement history, file sizes processed, and timestamps of activity.

2.3 Uploaded Content

When you upload videos or images for enhancement, we temporarily store and process these files on our secure servers. Uploaded files are automatically deleted within 24 hours after the enhanced output has been downloaded or within 72 hours of upload, whichever occurs first.

3. How We Use Your Information

We use the information we collect to provide, maintain, and improve our Service; process your enhancement requests; manage your account and subscription; send service-related communications; enforce our Terms of Service; detect and prevent fraud or abuse; and comply with legal obligations.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating the Service (such as cloud hosting and payment processing), and with law enforcement or regulatory authorities when required by applicable law.

5. Data Security

We implement industry-standard security measures, including TLS/SSL encryption for data in transit, AES-256 encryption for sensitive data at rest, regular security audits, and access controls. While we strive to protect your information, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to access, correct, or delete your personal information; request a copy of your data; opt out of marketing communications; and withdraw consent at any time. To exercise these rights, please contact us using the details provided in our Contact section.

7. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies. You may configure your browser to refuse cookies, but some features of the Service may not function properly without them.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page and notify you via email or through the Service. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

1. Acceptance of Terms

By accessing or using Video Enhancer 4K (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you must not use the Service.

2. Eligibility

You must be at least 18 years of age to use this Service. By using the Service, you represent and warrant that you meet this age requirement and have the legal capacity to enter into a binding agreement.

3. Account Registration

To access certain features, you must register for an account using Google Sign-In. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4. Acceptable Use

You agree not to use the Service to upload, enhance, or distribute content that is illegal, infringing, defamatory, obscene, or otherwise objectionable; attempt to reverse-engineer, decompile, or tamper with the Service; use automated systems to access the Service beyond the limits of your subscription plan; resell or commercially redistribute enhanced outputs without a valid commercial licence; or interfere with the operation of the Service or the servers hosting it.

5. Intellectual Property

You retain all ownership rights to the original content you upload. The enhanced output generated by the Service is licensed to you for personal and commercial use according to the terms of your subscription plan. All intellectual property rights in the Service itself, including but not limited to software, algorithms, designs, and trademarks, remain the exclusive property of Video Enhancer 4K.

6. Subscription Plans and Payment

The Service offers free and paid subscription plans. Paid plans are billed on a monthly basis. Prices are quoted in Indian Rupees (₹) and are subject to change with 30 days' notice. All payments are processed through secure third-party payment gateways. By subscribing to a paid plan, you authorise recurring charges to your chosen payment method until you cancel your subscription.

7. Limitation of Liability

To the fullest extent permitted by law, Video Enhancer 4K shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising from your use of or inability to use the Service. Our total liability for any claim arising from the Service shall not exceed the amount you have paid to us in the 12 months preceding the claim.

8. Termination

We reserve the right to suspend or terminate your account and access to the Service at any time, with or without notice, for conduct that violates these Terms or is harmful to other users, us, or third parties. Upon termination, your right to use the Service will immediately cease.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

10. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on the Service and updating the "Effective Date." Your continued use of the Service after changes are posted constitutes acceptance of the updated Terms.

1. Overview

We want you to be completely satisfied with your Video Enhancer 4K subscription. This Refund Policy outlines the circumstances under which you may be eligible for a refund of your subscription payment.

2. Eligibility for Refund

You are eligible for a full refund of your most recent subscription payment if you request the refund within 7 calendar days of the payment date and you have not used more than 3 enhancement credits during the current billing cycle. Refund eligibility is assessed on a per-payment basis and applies only to the most recent charge.

3. Non-Refundable Circumstances

Refunds will not be issued if the refund request is made more than 7 days after the payment date; you have used more than 3 enhancement credits during the billing cycle; your account has been terminated for violation of our Terms of Service; or the refund request is for a billing cycle other than the most recent one.

4. How to Request a Refund

To request a refund, please contact our support team at support@videoenhancer4k.com with your registered email address, the date of the payment, and the reason for your refund request. We will process your request within 5 to 10 business days and notify you of the outcome via email.

5. Refund Method

Approved refunds will be credited to the original payment method used for the subscription. Please allow an additional 5 to 7 business days for the refund to appear in your account, depending on your bank or payment provider.

6. Free Plan

The free plan does not involve any payment, and therefore no refund is applicable for free plan users.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. It is your responsibility to review this policy periodically for changes.

1. Service Provided "As Is"

The Video Enhancer 4K service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components, or that any defects will be corrected.

2. No Guarantee of Results

While our AI-powered enhancement technology is designed to improve the quality of your videos and images, the results may vary depending on the quality, resolution, format, and content of the original files you upload. We do not guarantee specific outcomes, resolution improvements, or processing times for any file.

3. Third-Party Services

The Service may integrate with or contain links to third-party services, including authentication providers, payment gateways, and cloud infrastructure providers. We are not responsible for the availability, accuracy, or practices of any third-party services, and your use of such services is governed by their respective terms and policies.

4. User Responsibility

You are solely responsible for the content you upload to the Service. You represent and warrant that you have the legal right to upload and process such content and that the content does not violate any applicable laws, regulations, or third-party rights, including intellectual property rights.

5. Limitation of Liability

In no event shall Video Enhancer 4K, its directors, employees, or affiliates be held liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the Service, even if we have been advised of the possibility of such damages.

6. Indemnification

You agree to indemnify, defend, and hold harmless Video Enhancer 4K and its affiliates from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

7. Modifications

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

General Inquiries

For general questions about Video Enhancer 4K, our services, or your account, please reach out to our support team at the email address listed below. We aim to respond to all enquiries within 24 to 48 business hours.

Technical Support

If you are experiencing a technical issue with the Service, including upload failures, processing errors, or account access problems, please contact our technical support team and include the following details in your email: a description of the issue, the browser and device you are using, any error messages you received, and the approximate time the issue occurred.

Billing and Subscriptions

For questions related to billing, subscription management, plan upgrades, or refund requests, please contact our billing support team. Include your registered email address and the relevant transaction details for faster resolution.

Contact Information

Feedback

We value your feedback and suggestions. If you have ideas on how we can improve Video Enhancer 4K, please send them to feedback@videoenhancer4k.com. While we may not respond to every suggestion individually, every piece of feedback is reviewed by our product team.